Knows Your Hotel From Day One
She knows your rooms, your policies, and the fastest way from the airport. She answers guest questions instantly, and when the caller needs a real person, she connects them to the right one.
Knows all your rooms & availability
Heyora knows your full room inventory, types, views, amenities, extras. Every room question gets a precise, confident answer. Answers "Do you have a room?" with real availability from your PMS.
Knows all your guest policies
Check-in times, cancellation terms, pet rules, and more. Heyora communicates your policies clearly and consistently on every call.
Transit & Public Transport
From airport transfers to nearby bus stops and train stations, Heyora helps guests navigate their way to and from your hotel or can book a shuttle for your guests.
Smart Call Forwarding
High-priority situations like complaints, lost items, or group booking inquiries get routed directly to you. Everything else is handled automatically.
Real-Time Alerts
Instant notifications for urgent special requests or issues, delivered straight to your phone so you never miss what matters.
Knows the local weather
Guests asking what to pack? Heyora shares current local weather so they arrive prepared.
Cross-Property Booking
When your hotel is full, automatically suggest available rooms at sister properties. Keep guests happy while maximizing occupancy across your portfolio.
Multilingual
Speaks your guests' language. German, English, French, and more. Naturally, not like a translation app.
24/7, No Sick Days
Takes every call, day and night. No hold music. No voicemail. No missed bookings at 2 AM.
Integrations
*Connects with your existing stack without forcing a workflow change.* Heyora plugs into the tools you already run—so reservations can be made, modified, or canceled 24/7 across PMS providers like Mews, Cloudbeds, Opera, and Apaleo while keeping your booking system accurate. Need to align operations and reporting? We'll also integrate with your channel manager on demand, so your systems work together cleanly and your front desk team isn't stuck juggling disconnected apps.
PMS Integration
Seamless, 24/7 booking flows. Guests can make, change, or cancel reservations across Mews, Cloudbeds, Opera, Apaleo and more—anytime.
Channel Manager Integration
We integrate with any channel manager on demand. Your tech stack works together, not against you.
Voice AI Customization
Your brand, your voice—down to tone, language, and the little details guests notice. Pick a voice and accent that fits your hotel's character, add subtle ambient background audio for authenticity, and rely on advanced noise cancellation so calls stay clear even in loud environments. With multilingual support in 30+ languages, you can serve every caller with confidence, and with a custom brand personality, your AI consistently represents your standards—whether it's handling routine questions or guiding guests through a reservation.
Custom Voice Selection
Choose a voice that matches your hotel's personality—from warm and welcoming to refined and professional.
Multi-Lingual Support
Provide exceptional service in any language your guests speak. 30+ languages supported. No caller left behind.
Accent Options
Select from a variety of accents to match your hotel's character and your guests' expectations.
Ambient Background Audio
Add subtle lobby or reception ambiance to make every call feel authentic and immersive.
Advanced Noise Cancellation
Crystal-clear understanding even when callers are in noisy environments. Your AI hears every word.
Custom Brand Personality
Create a completely unique voice persona that embodies your hotel's identity and values.
Analytics & Insights
*Data that drives decisions, not dashboards you never open.* Heyora turns every call into actionable insight—what guests asked about, when demand spikes, how often calls were answered or transferred, and how many rooms were booked—so you can staff smarter and optimize performance across properties. Search any interaction instantly by guest details, rely on automatic tagging to understand your call mix at a glance, and track AI-powered satisfaction scoring to spot service gaps early and keep guest experience trending in the right direction.
Comprehensive Call Insights
See top caller topics, peak times, answer rates, guest satisfaction, and rooms booked. Compare performance across properties to keep your portfolio running at peak.
Powerful Search
Find any call instantly by phone number, guest name, or other details. Full history at your fingertips.
Automatic Call Tagging
Every call is auto-categorized—FAQs, reservations, transfers, bookings, and more. Understand your call mix at a glance.
Guest Satisfaction Scoring
AI-powered CSAT scoring on every call. Know exactly how your guests feel without surveys or follow-ups.