Question 1

What is Heyora?

Accepted Answer

Heyora is the AI receptionist built for hotels. She answers every call, handles booking inquiries, and assists guests around the clock in 30+ languages. Fully customizable to your property, she keeps your front desk team focused on delivering exceptional in-person service.

Question 2

What types of calls can Heyora handle?

Accepted Answer

Heyora handles room reservations, guest inquiries about amenities and services, booking modifications, cancellations, and more. When needed, she can seamlessly transfer calls to your front desk or send WhatsApp with check-in details and directions.

Question 3

How long does it take to set up Heyora?

Accepted Answer

Heyora is live in under 5 minutes with zero setup cost and no IT project required. Just enter your hotel on Google Maps, and our system auto-configures from your public data. You can start testing immediately.

Question 4

Which PMS systems does Heyora integrate with?

Accepted Answer

Heyora integrates with leading property management systems including Mews, Cloudbeds, Opera, Apaleo, and protel. We also connect with channel managers and booking engines to provide seamless reservation handling.

Question 5

Can Heyora understand different accents or languages?

Accepted Answer

Yes. Heyora supports English, French, Spanish, and more, with strong accent recognition to ensure every guest feels understood.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes, any time.

Question 7

What if my guests prefer speaking with a real person?

Accepted Answer

Heyora speaks with warmth and natural flow so guests feel like they are talking to a real receptionist. For hotels that want an even more lifelike touch, subtle background sound can be enabled. If a guest asks for the front desk or a specific staff member, Heyora will transfer the call to the number of your choice.

Question 8

What happens during peak times when every line is busy?

Accepted Answer

Heyora handles multiple calls at the same time. No busy signals, no hold music, no lost guests. She picks up every call, no matter how hectic the day gets.

Question 9

Is Heyora DSGVO/GDPR compliant?

Accepted Answer

Fully. All data is processed on European servers. Heyora is built in Berlin and hosted in Frankfurt, Germany — privacy isn’t a feature we bolt on, it’s how we’re built.

Question 10

What happens when Heyora can’t answer a question?

Accepted Answer

She handles the large majority of incoming calls on her own. When she’s unsure, she’ll ask follow-up questions or check the knowledge base you’ve provided. If it’s something that truly needs a human, she routes the call to your team — with a quick summary so nobody has to start from scratch.

Question 11

Does Heyora work outside business hours?

Accepted Answer

Around the clock, every day of the year. No night shifts, no weekend surcharges. Up to a third of booking inquiries come in during evenings and weekends — Heyora makes sure none of them go unanswered.

Question 12

What do I need to set up Heyora?

Accepted Answer

A hotel address and a phone number. That’s it. Heyora auto-configures from publicly available information about your property. You can add more details, connect your PMS, and fine-tune her knowledge over time — but she works from day one.

Question 13

How quickly can I get Heyora running at my hotel?

Accepted Answer

Enter your hotel address, and Heyora pulls everything she needs from Google Maps and your website. Within minutes, she’s ready to answer calls — with your hotel’s name, your rooms, your details. No forms to fill out, no documents to upload.

Question 14

Does Heyora work with my PMS?

Accepted Answer

Yes. Heyora integrates with leading European PMS systems including Mews, Apaleo, Cloudbeds, and RoomRaccoon — plus many more. But here’s the thing: you don’t need a PMS integration to start. Heyora delivers value from minute one, and deeper integrations come as you grow.

Question 15

Which languages does Heyora speak?

Accepted Answer

Heyora speaks over 25 languages and automatically switches to the caller’s language. Whether your guest calls in German, English, French, Italian, or Spanish — she responds naturally, without anyone pressing 1 for English.

Question 16

Do I need to change my phone system?

Accepted Answer

No. Heyora works with your existing setup — whether that’s a cloud system like 3CX, Placetel, or Sipgate, a traditional on-premise PBX, or even an older ISDN line via SIP gateway. No new hardware, no rewiring.

Question 17

What does Heyora cost?

Accepted Answer

Flat, transparent monthly pricing. No per-minute charges, no hidden fees, no setup costs. You know exactly what you’re paying before you sign up. Check our pricing page for current plans.

Question 18

Can I use Heyora across multiple locations?

Accepted Answer

Yes. Each property gets its own individually configured AI host — with its own knowledge, its own language settings, its own personality. Adding a new location takes minutes, not weeks.

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