About us

Heyora: Your Always-On AI for Independent Hospitality and Small Groups

Independent restaurateurs and hoteliers don’t need more complexity — they need to know every guest is taken care of, even when the team is slammed, the front desk is full, or it’s 2am.

Heyora is an AI receptionist that knows your business completely: your menu, room types, policies, reservation rules, and even your personality. It answers calls, handles questions, takes orders and reservations, and represents your business around the clock, so you can focus on the one thing no technology can replace: being fully present for the guests in front of you.

A Receptionist That Knows Your Business Inside and Out

Heyora responds to calls and enquiries in 30+ languages, any time of day, any day of the year.

It’s trained on everything that matters to your guests:

• Your menu and daily specials
• Your room types, rates, and packages
• Your opening hours and seasonal changes
• Your reservation and cancellation policies
• House rules, amenities, parking, and more

Heyora connects directly with the tools you already use — including Mews, Apaleo, Cloudbeds, and others — so information stays accurate and up to date. When a call needs a human touch, it routes seamlessly to your team.

No scripts. No hold music. Just a knowledgeable voice that represents your business exactly the way you would.

Built for Independent Hospitality

Big international chains rely on call centres, dedicated reservations teams, and 24/7 staff. Independent hotels and restaurants rely on something more valuable:

• Personality and character
• Local knowledge and recommendations
• Genuine, human care

They also run leaner teams with real constraints.

Heyora was built specifically for this reality. It’s not a generic chatbot or a stripped-down enterprise tool. It’s a purpose-built solution that understands the difference between a neighbourhood trattoria in Prenzlauer Berg and a boutique hotel in Vienna, and can be live in hours, not months.

Live in Hours. Not Weeks.

Getting started with Heyora is as simple as turning it on:

• We auto-configure your agent based on publicly available information
• No IT project or consultants needed
• You just fill in the details that matter to your guests

From there, your AI receptionist is ready to take calls.

• No long-term contracts
• No hidden costs
• Cancel any time

Better for Everyone It Touches

For owners and managers

Deliver five-star responsiveness without expanding your team. Your business is reachable and informative around the clock, giving guests the confidence to book, order, and come back.

For front-of-house staff

Spend less time fielding repetitive calls and more time with the guests right in front of you. Heyora handles routine questions and requests so your team can focus on hospitality.

For guests

Instant answers. No hold times. No voicemail. Whether they’re calling about today’s specials, checking availability, or confirming a late check-in, they get a clear, helpful response in their own language.